The National Population Commission has urged enumerators and supervisors not to shy away from conflict and rejection. NPC noted that conflict was expected to spring up during the census, adding that the NPC staff should be prepared to manage any eventuality that may occur.
As Contained in the Census training curriculum read in part, “Conflict is a normal part of any healthy relationship and is typical in an assembly of people like that of census functionaries, who usually are from diverse backgrounds and disciplines.
“The key is not to fear or try to avoid conflict but to learn how to resolve it in a healthy way.
“You should anticipate conflict to arise between you and any or all of your enumerators. Conflict can also arise among the enumerators themselves. You should be prepared to manage any eventuality that may occur.
“Identify the source of the problem, the stakeholders, and the issue at hand. Take the time to listen to every participant and value each argument without prejudice. Take reasonable time to weigh all options even if a solution or answer is readily available, as rushing to a resolution can make people feel like they’re left out in the decision-making process. Go beyond the conflict and identify other challenges/barriers.”
The document also noted that a supervisor “should make every effort to reach out “to households or individuals who refuse to cooperate with enumerators to secure their permission.”